PRIVACY POLICY

Introduction

At Axis Logistics (“we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, book a shipment, track a parcel, or interact with our services in any way. By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We collect different types of information to provide you with reliable logistics and courier services, including:

a) Personal Information:

• Full name
• Phone number
• Email address
• Pickup and delivery addresses
• Identification details (when required for shipment verification)
• Payment information (processed securely through trusted payment gateways)

b) Shipment Information:

• Parcel details (size, weight, type of goods)
• Tracking numbers
• Delivery preferences and instructions

c) Technical Information:

• IP address
• Browser type and version
• Device information
• Cookies and usage data (to improve website performance)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and deliver your shipments efficiently
• To generate invoices and maintain shipment records
• To provide real-time tracking updates and notifications
• To respond to your inquiries and customer support requests
• To improve our website, services, and customer experience
• To send service-related updates, offers, and promotional communications (only with your consent)
• To comply with legal, tax, and regulatory requirements

3. How We Protect Your Information

At Axis Logistics, we take your privacy seriously. We implement strict security measures, including encrypted data transmission, secure servers, and restricted access controls, to protect your personal information from unauthorized access, alteration, or disclosure. However, please note that no method of online data transmission is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell or rent your personal information to third parties. However, we may share your information with:

• Delivery partners and courier agents — to ensure successful delivery of your shipments
• Payment processors — to handle secure transactions
• Government authorities — when required by law, customs, or legal obligation
• Service providers — who assist us in operating our website and business (under strict confidentiality agreements)

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can choose to disable cookies through your browser settings, but please note that some features of our website may not function properly without them.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data (subject to legal obligations)
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at axislogisticspk@gmail.com.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external sites. We encourage you to review their privacy policies before sharing any personal information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data being collected, we will take immediate steps to delete it.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

📍 Address: Deppo Street, Paris Road, Sialkot, Pakistan 📞 Phone: +92 347 623 8008 | +92 332 740 0901 📧 Email: axislogisticspk@gmail.com